Refund Policy

Effective Date: [Insert Date]

At That's My Vibe, we strive to provide you with exceptional service and ensure that your experience with our glamping, pop-up picnics, tee-pee sleepovers, and other event services meets your expectations. However, we understand that sometimes plans change. This Refund Policy outlines our procedures and conditions for refunds related to bookings made with us.

1. General Refund Policy

Refunds are offered based on the following conditions:

  • Cancellation by Client: If you decide to cancel your booking, the refund will be determined by the time frame in which you cancel, as detailed below.
  • Cancellation by Us: If we need to cancel your booking due to unforeseen circumstances, we will issue a full refund (or provide an alternative date) as outlined below.

2. Cancellation by Client

If you need to cancel your booking, please notify us as soon as possible. Our cancellation policy depends on the timing of your cancellation:

More than 28 Days Before the Event: You will receive a full refund, minus any booking or administrative fees.

14 to 28 Days Before the Event: You will receive a 50% refund of the total booking amount, minus any non-refundable deposits or administrative fees.

Less than 14 Days Before the Event: Unfortunately, cancellations within 14 days of the event are non-refundable. However, you may be able to reschedule your booking for another date, subject to availability and additional charges.

Note: All cancellations must be submitted in writing via email to [Insert Email Address] or through the booking platform. The date of cancellation will be the date the cancellation request is received.

3. Cancellation by Us (That's My Vibe)

In the unlikely event that we need to cancel your booking, you will receive a full refund of the amounts paid. This may occur due to:

  • Severe weather conditions that make it unsafe to deliver our services (such as storms, heavy rain, etc.).
  • Force majeure events, such as natural disasters, pandemics, or other uncontrollable circumstances.
  • Operational issues, such as staffing or equipment failures that prevent us from delivering the service.

If we are able to, we will offer alternative dates for rescheduling your event at no extra charge.

4. Refunds for Damaged or Incomplete Services

In the rare event that the services provided are incomplete or the equipment provided (e.g., teepees, bedding, glamping tents) is damaged or not as expected, please notify us immediately after the event. If we determine that our services did not meet your expectations or were incomplete, we will:

  • Provide a partial refund or offer you a discount on future services, depending on the nature of the issue.
  • Refund for damaged goods: If any items provided by us are significantly damaged during your event due to our error or negligence, we will issue a refund for the affected items or provide a replacement.

Please contact us within 48 hours of your event to resolve any issues.

5. Refund Process

Refunds, when applicable, will be processed as follows:

  • Method of Refund: Refunds will be issued to the original payment method (credit card, bank transfer, etc.). Please note that refunds may take up to 7-10 business days to appear on your account, depending on the payment provider.
  • Non-Refundable Deposits: Please note that certain services, such as non-refundable deposits for custom bookings, are not eligible for a refund under any circumstances.
  • Third-Party Services: If you booked services through a third-party platform (e.g., Booqable), the refund may need to be processed directly through that platform, according to their policies.

6. Force Majeure

In the event of force majeure (such as natural disasters, acts of terrorism, government restrictions, or pandemics) preventing us from fulfilling your booking, we will work with you to reschedule your event at a future date. If rescheduling is not possible or you choose not to reschedule, you will receive a full refund.

7. No-Show Policy

If you do not show up for your event, or if we cannot access your event space due to your failure to provide reasonable access (e.g., locked gates, inaccessible locations), no refund will be issued.

8. Refunds for Additional Charges

If you incur additional charges beyond the original booking (such as extra services, travel costs, or customization fees), these charges are non-refundable once the service has been provided or the event has taken place.

9. Contact Us

If you need to request a cancellation, refund, or have any issues related to your booking, please reach out to us at:

That's My Vibe
[Insert Address]
Email: [Insert Email Address]
Phone: [Insert Phone Number]

By booking with That's My Vibe, you acknowledge and accept the terms of this Refund Policy. If you have any questions or concerns, feel free to contact us at any time. We’re here to help ensure your event is a memorable one!