Privacy Policy

That's My Vibe ("we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you book or interact with our services, including glamping, pop-up picnics, tee-pee sleepovers, and related event services through the Booqable web platform.

By using our services or engaging with the Booqable platform, you agree to the collection, use, and disclosure of your personal information as described in this policy.

1. What Information We Collect

We collect personal information necessary to provide our services, process bookings, and maintain customer relationships. The types of personal information we may collect include:

  • Personal Identification Information: Name, contact details (email address, phone number), and billing address.
  • Booking Information: Event details, such as date, location, type of service (e.g., glamping, picnics, teepee sleepovers), and any specific requests or preferences.
  • Payment Information: Credit card details, bank account information, or other payment methods used to process bookings via the Booqable platform.
  • Website Interaction Data: Information related to your interactions with our website (e.g., IP addresses, browser type, device information), including information collected through cookies or other tracking technologies.

2. How We Collect Information

We collect your personal information directly from you when you:

  • Make a booking via the Booqable platform.
  • Contact us via email, phone, or web forms.
  • Inquire about services, request quotes, or engage with our website.
  • Subscribe to our newsletters or promotional materials.

In addition, Booqable may collect and store certain information on our behalf during your use of the platform. Please refer to Booqable’s privacy policy for more detailed information on how they handle your data.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To Process and Confirm Bookings: Including event details, payment processing, and communication regarding your booking.
  • To Provide Our Services: To manage and deliver our glamping, picnic, teepee sleepover, and event services.
  • Customer Support: To respond to your inquiries, requests, or feedback and to provide customer service.
  • Marketing and Communication: To send you promotional emails, newsletters, or other updates on our services. You can opt-out of these communications at any time.
  • Website and Service Improvement: To analyze customer preferences, improve our services, and enhance the user experience.
  • Legal Compliance: To comply with legal obligations and resolve disputes or enforce our contractual rights.

4. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. These include:

  • Encryption: Secure sockets layer (SSL) encryption for all sensitive information, such as payment data, processed via the Booqable platform.
  • Access Controls: We restrict access to your personal information to authorized personnel only.
  • Data Storage: Personal data is stored securely within the Booqable platform and any other internal storage systems we use to manage bookings and customer details.

While we implement strict security measures, please understand that no method of data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your data.

5. Sharing Your Information

We do not sell or trade your personal information. However, we may share your data in the following situations:

  • With Service Providers: We may share your personal information with third-party service providers, such as payment processors (including Booqable’s platform), event vendors, or logistics partners, who help deliver our services. These third parties are required to keep your information confidential and secure.
  • Legal Requirements: We may disclose your personal information if required to do so by law, regulation, or legal process.
  • Business Transfers: If we undergo a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

6. Your Rights and Choices

As per the Australian Privacy Principles, you have the right to:

  • Access Your Information: You can request access to the personal information we hold about you. We will respond to requests within a reasonable time frame within 30 days.
  • Update or Correct Your Information: If you believe any personal information we hold is incorrect or incomplete, you can request us to update or correct it.
  • Opt-out of Marketing Communications: You can unsubscribe from marketing emails or communications at any time. You can do this by clicking the "unsubscribe" link in our emails or by contacting us directly.
  • Request Deletion of Your Data: In some cases, you may request the deletion of your personal information, subject to legal or contractual requirements.

To exercise any of these rights, please contact us using the details provided in Section 9 below.

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies on our website to enhance your user experience. These technologies help us analyze website traffic, personalize content, and track how users interact with our website.

  • Cookies: Small text files stored on your device to collect data about your browsing activity. You can control cookie settings in your browser, but disabling cookies may affect your experience on the website.
  • Google Analytics: We use third-party analytics services like Google Analytics to help us understand how users interact with our website. These services may collect information such as your IP address and website usage data.

Booqable may also use cookies or similar technologies on its platform to improve your experience. Please refer to Booqable's privacy policy for further details on their use of cookies and tracking technologies.

8. Third-Party Links

Our website may contain links to external sites or services not operated by us, including social media platforms or other third-party services. We are not responsible for the content, privacy practices, or security of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

That's My Vibe
Email: [email protected]

You may also contact Booqable directly regarding their data handling practices by referring to their privacy policyavailable on their website.

By using our services and the Booqable platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.